Contact
One address, read by a person, for anything that is not a diagnostic request. No ticket number and no chat widget, which is the same reason there are no calls: the message arrives in an inbox either way.
Usually answered within two working days. Stated Method operates from India, so allow for the time difference on a same-day reply.
What to include
- Buying the diagnostic
- Use the request form on the diagnostic page, which asks for the three things the reply needs - or just say so here. Three views from Search Console, no account access, 5 working days once usable files arrive.
- A refund
- "Refund" in the subject and the payment reference in the body is enough. No reason required, no window, no retention conversation - the refund policy is unconditional and this is all it takes to use it.
- Challenging a published figure
- Genuinely welcome, and the most useful message this inbox gets. Quote the finding and say which part does not hold. Findings are corrected in place with the change dated, and several here already carry a correction in the title.
- Deleting your data
- Ask and it is done. Files you sent for a diagnostic, or an email address given to the findings list - there is no form and no verification hoop. Privacy sets out what exists to delete, which is very little.