Contact
One address, read by a person, for anything that is not a diagnostic request. No ticket number and no chat widget, which is the same reason there are no calls: the message arrives in an inbox either way.
Usually answered within two working days. Stated Method operates from India, so allow for the time difference on a same-day reply.
What to include
- Buying the diagnostic
- Use the request form on the diagnostic page, which asks for the three things the reply needs - or just say so here. Three views from Search Console, no account access, 5 working days once usable files arrive.
- A refund
- "Refund" in the subject and the payment reference in the body is enough. No reason required, no window, no retention conversation - the refund policy is unconditional and this is all it takes to use it.
- Challenging a published figure
- Genuinely welcome, and the most useful message this inbox gets. Quote the finding and say which part does not hold. If it does not, the finding is fixed.
- Deleting your data
- Ask and it is done. Files you sent for a diagnostic, or an email address given to the findings list - there is no form and no verification hoop. Privacy sets out what exists to delete, which is very little.